• After RO completion AutoPilot conducts a Service Follow-Up. This is designed to ensure the customer is completely satisfied with their service experience and identify potential issues before they become a problem.

• As the Special Order Parts are logged into the dealership's inventory AutoPilot will notify the customer that they have arrived and motivate the customer to schedule an appointment to have them installed.

• The Declined Service Notification will be sent out 1-2 weeks after the declined service with offers customized by the dealership encouraging the customer's return and increases customer pay RO's

• At the OEM recommended intervals AutoPilot sends the customer their next Service Reminder and continues the cycle.