• After Vehicle Delivery AutoPilot operators conduct a Defector Prevention Live Call. This call is designed to capture the customers driving patterns, and identify and prevent defection. AutoPilot then schedules their 1st Service Appointment on a date customized to their driving habits.

• AutoPilot will send an e-mail 2 days prior and the Appointment Confirmation Call one day prior to the date of the appointment to make sure they arrive as scheduled.

• If a customer does not want to schedule an appointment; AutoPilot will then issue their 1st Service Reminder.

• If the customer does not show for service after the Appointment Confirmation Call or the 1st Service Reminder then they will flow into the Lost Customer Cycle. (All timelines can be customized based on dealer inputs and campaigns)

• AutoPilot will also communicate to the customer 6 months and 3 months prior to their vehicle's Warranty Expiration offering incentives to renew.