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Mining our existing customer base to re-market delivery and service customers created additional opportunities for our store. The lead management system fully integrated with the eLEAD processes trained in our dealership. The eLEAD system allowed us to leverage our prospects. The ability to view history, buying progress, print sales consultant daily workplans and generate detailed dealership performance reports helped our store to keep our customers, Our Customers! The training was outstanding. eLEAD Phone Skills training and their Money Script showed us immediate results! The eLEAD team was setting cold call appointments and selling cars! eLEAD's training on proper logging and follow-up techniques created be-backs!. The eLEADTRACK Call Center created be-backs with follow-up processes put in our store. eLEAD's prospect management processes helped us capture every lead that came into the store. The eLEADTRACK Call Center is fully integrated with eLEAD and provides all the tools you 25 Years in the car businesss and I've never seen a program as strong as eLEAD, Our CSI |
